At Door County Cannabis Company, we are dedicated to delivering the finest CBD and THC products paired with exceptional customer service. Your satisfaction is our top priority. For your convenience, please refer to our return policy outlined below.
Eligibility for Returns:
- Only unopened and unused products qualify for returns.
- All return requests must be made within 30 days from the date of purchase.
- A valid proof of purchase, such as the original receipt or order confirmation, is required for all returns.
- To initiate a return, please get in touch with our customer service team for guidance.
- Ensure that products are securely packaged to prevent any damage during transit.
- Include the Order number on the outside of the package.
- Use a trackable shipping method when sending back the package.
- Once we receive and verify the eligibility of the returned product, we will proceed with processing the refund to the original payment method used for the purchase.
- It’s important to note that refunds will cover the cost of the returned product only, as shipping charges are non-refundable.
- Please allow up to 10 business days for the refund to be processed and reflected in your account.
- Kindly note that we do not facilitate direct product exchanges. Should you wish to exchange a product, we recommend returning the original item and placing a new order for your desired item.
Damaged or Defective Products:
- If you receive a damaged or defective product, don’t hesitate to contact us within 48 hours of delivery.
- We may require photo evidence to assess the damage or defect.
- Rest assured, we will promptly arrange for a replacement or issue a refund for the damaged or defective item, including any applicable shipping costs.
- Please be aware that our return policy pertains to purchases made directly through our website or physical store. If you obtained our products from an authorized retailer, kindly contact the retailer directly to inquire about their return policy.
Customer Service and Conclusion:
- If you have any inquiries or need assistance with a return, please do not hesitate to contact our dedicated customer service team. We are here to assist and guarantee your satisfaction with our products and services.
- Please visit our website for any updates or revisions to our return policy.
- We sincerely thank you for choosing Door County Cannabis Company. Your support and trust in our products mean the world to us.