Shipping Policy

Shipping Rates

Simple, Flat-Rate Shipping.

Standard shipping is $9.95 for eligible orders under $100.

Eligible orders of $100 or more receive free standard shipping within the United States where shipment of the products in the order is permitted.

The free-shipping threshold is based on the merchandise subtotal after discounts and before taxes, unless otherwise stated during a promotion.

Fulfillment

Orders Are Fulfilled Through Atomix Logistics.

Door County Cannabis Co. partners with Atomix Logistics to pick, pack, and ship our direct-to-consumer orders.

Eligible orders received by the fulfillment center before its business-day cutoff may ship the same business day. Orders received after the cutoff generally move into the next business day's fulfillment cycle.

Weekends, holidays, order holds, inventory issues, unusually high order volume, promotions, or other circumstances may extend processing time.

Delivery Timing

Standard Delivery Typically Takes 7–10 Business Days.

Our standard orders currently ship using Atomix Economy service, which is designed as an economical delivery option.

Typical Economy transit is approximately 7–10 business days after the package ships. This is an estimate rather than a guaranteed delivery window.

Weather, carrier disruptions, holidays, remote delivery areas, high-volume periods, and other circumstances outside our control can affect delivery time.

Order Tracking

We’ll Send Tracking When Your Order Ships.

Once your package has been prepared for shipment, tracking information will be associated with your order and sent using the contact information provided at checkout.

Tracking activity may take some time to appear after a label is created. The carrier's tracking information will provide the most current delivery updates after the package enters transit.

Carriers

The Carrier May Vary by Shipment.

Atomix may rate-shop eligible carriers within the selected shipping service to determine an appropriate delivery option.

Because of this, we do not guarantee that every Door County Cannabis Co. order will travel through the same carrier.

Shipping Restrictions

Not Every Product Can Ship Everywhere.

Federal, state, and local laws governing hemp-derived cannabinoids vary and continue to change. As a result, the products we can ship may depend on the destination and the specific cannabinoid product being purchased.

We may restrict, decline, or cancel shipment of a product to a jurisdiction where we determine that sale or delivery is prohibited, restricted, or presents a regulatory concern.

Availability of a product on our website does not guarantee that it is eligible for shipment to every location.

We currently ship only within the United States where permitted. We do not offer international shipping.

Shipping Address

Double-Check Your Address Before Ordering.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Incorrect, incomplete, or undeliverable addresses can cause delays, additional carrier charges, or a package to be returned to the fulfillment center.

Contact us as soon as possible if you notice an address error. Once an order has entered fulfillment or been transferred to a carrier, we may not be able to change the destination.

Packaging

Orders Are Packed for Safe Delivery.

Orders are packaged through our fulfillment partner using packaging selected for the products and shipment.

Packaging may vary based on the size and quantity of products in your order. We do not place unnecessary product descriptions on the exterior of a package.

Delivery Problems

Lost, Damaged or Missing Package?

If your package appears to be lost, arrives damaged, or there is another problem with delivery, contact Door County Cannabis Co. rather than trying to resolve the issue with our fulfillment partner yourself.

Send us your order number and a brief description of what happened. Photos of damaged products or packaging may be requested when applicable.

We will review the order and, when appropriate, work with Atomix Logistics or the carrier regarding the shipment or claim.

Report a Shipping Issue ↗

Marked Delivered

Tracking Says Delivered, but You Can’t Find It?

First check the delivery location, mailbox or parcel area, household members, neighbors, building staff, and any location where the carrier may have safely left the package.

Carrier scans can occasionally appear shortly before a package is physically available. If the package still cannot be located after a reasonable period, contact us with your order number so we can review the shipment.

Returns

Need to Send Something Back?

Please do not mail a product back to the fulfillment center without first contacting us and following the return instructions provided.

Return eligibility, return shipping costs, damaged products, and refunds are covered in our Return Policy.

Read Our Return Policy ↗